Help // FAQ

Questions

Everything about drops, pre-orders and delivery. Still stuck? Write to us.

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The drop

How does a drop work?

Each drop is open for 21 days. During that window every piece is available to pre-order, with no quantity limit. When the drop closes, the designs are sealed in the archive and never produced again.

What does “sealed” mean?

Once a drop closes, its pieces are never restocked or reprinted. What you ordered during the drop is all that will ever exist.

When is the next drop?

Next drops are announced on Instagram and to the newsletter first. Sign up at the bottom of the page to get early access.

Orders & payment

Is everything a pre-order?

Yes. Drop pieces are made to order: you pay when you order, production starts after the drop closes.

Which payment methods do you accept?

All available payment methods are shown at checkout.

Can I change my order?

Write to us as soon as possible with your order number. While the drop is open we'll do our best to change a size or colour.

Shipping

When will my order ship?

Orders ship within 3 to 4 weeks after the drop closes. You'll get an email with tracking as soon as it leaves.

Where do you ship?

Worldwide. Shipping costs depend on your destination and are calculated at checkout.

Will I pay duties or import taxes?

Orders shipped outside Switzerland may be subject to import duties and taxes set by the destination country. These are shown at checkout when possible, otherwise collected by the carrier on delivery.

Sizing & care

How do the pieces fit?

Oversized. Take your usual size for the intended fit, one size down for a regular fit. Exact measurements are in the size guide.

How should I wash my pieces?

Wash inside out at 30°C, don't tumble dry, don't iron on the print.

Returns

Can I return an item?

See our refund policy for conditions and how to start a return.